Terms and conditions

Who you are dealing with

Hampstead Tuition Centre, 78 Hampstead High St, London NW3 1RE. You can reach us at info@hampsteadtuition.com. We are a small tuition centre, not a school or a registered childcare provider.

Tuition: what you get

• One session a week in a small group, covering Maths and English, during our published term dates.
• Sessions run Mondays and Tuesdays, 6pm to 8:15pm (after school).
• A free first assessment before you commit to anything.
• Our own workbooks, included once the annual workbook admission fee is paid.

We will teach with reasonable care and skill. What we cannot do is promise a particular grade or result: progress depends on your child's starting point, attendance and effort at home as much as on our teaching. Any tutor or centre promising a guaranteed grade is promising something they cannot control.

Fees and payment

• Tuition is £160 a month, paid monthly in advance by card through Stripe.
• A one-off workbook admission fee of £25 a year covers all the workbooks your child uses.
• All prices on this site include VAT where it applies. Delivery is shown separately in the basket before you pay.
• We will tell you at least one calendar month before any fee changes.

Cancelling your child's place

There is no contract and no notice period. Email or call us and we will stop the next payment. We do not refund part months once sessions in that month have started, but you keep your place for the rest of the month you have paid for.

If you enrol online, you also have a legal right to cancel within 14 days of enrolling and get a full refund, under the Consumer Contracts Regulations 2013. If you ask us to start sessions inside those 14 days, we may keep a fair amount for the sessions your child has already attended.

Buying workbooks from the shop

Our workbooks are printed and posted to you, by Royal Mail, usually within five working days. Delivery cost is shown in the basket before you pay.

Your 14-day right to change your mind. You may cancel any workbook order within 14 days of receiving it, for any reason, and return it for a full refund including standard outbound delivery. Tell us by email at info@hampsteadtuition.com, then send the workbooks back within 14 days of telling us. You pay the return postage. Please keep the workbooks in a saleable condition: we can reduce a refund to reflect handling beyond what you would do in a shop. We refund within 14 days of getting the workbooks back.

If anything arrives damaged, faulty or not what you ordered, tell us and we will replace it or refund it in full, including your postage. That is your right under the Consumer Rights Act 2015 and nothing above limits it.

The software licence

The Tuition Management System is a digital download licensed to one business. Because it is delivered immediately as a download, your 14-day cancellation right ends once the download starts and you have agreed to that. If it will not install or does not work as described, contact us and we will fix it or refund you.

Sessions we cannot run

If we have to close a session (illness, weather, anything outside our control) we will offer a catch-up session. If we cannot catch it up, we reduce your next month's fee by that session's share. We do not charge for sessions we did not run.

Behaviour and safety

Parents or carers are responsible for dropping off and collecting children on time. We ask children to treat each other and the room with respect. In the rare case where a child's behaviour repeatedly stops others learning, we will talk to you first, and only ask you to withdraw as a last resort, refunding any unused fees.

Please tell us about any medical need, allergy or additional need before your child starts, so we can look after them properly.

Our materials

We write our own workbooks and they remain our copyright. You are welcome to use them with your own child. Please do not copy, resell or distribute them.

Free revision resources

The worksheets, answers and entry assessments on our free resources pages are written by us and remain our copyright. They are free to download and print, and you may use them:

• with your own child at home, as much as you like;
• in a classroom or tutoring session, provided our name stays on the sheet.

You may not re-host the files elsewhere, sell them, put them behind a paywall or a sign-up form, remove our branding, or feed them into a product of your own. If you want to use them in a way this does not cover, just ask — we are usually happy to say yes.

Our questions are written from the published exam specifications. They are our own work and are not reproduced from any exam board past paper. Exam board names are used only to say which specification a worksheet targets, and no endorsement by any board is implied.

Using this website

Please use the site in a normal, lawful way. Do not attempt to break into any part of it, scrape it in bulk, overload it with automated requests, upload anything harmful, or misuse the contact forms to send spam. We may block access where someone does any of these things.

Results and what we can promise

We work hard to help every child improve, but no tutor can guarantee a grade. How a child performs in an exam depends on their own effort, their school, the paper they sit and factors none of us control. Nothing on this site is a promise of any particular mark, grade, or place at a school.

Our free materials are offered in good faith and we check them carefully, but we cannot promise they are free of every error, nor that they cover everything your exam board might ask. They are a revision aid, not a substitute for your teacher or the official specification.

We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. Subject to that, we are not liable for exam outcomes or for indirect losses, and our liability for the tuition you buy is limited to the fees you paid us for it.

If something goes wrong

Tell us first, at info@hampsteadtuition.com. We will reply within five working days and try to put it right. These terms are governed by the law of England and Wales.